Refund policy

Bought on sensecast.app or in a download

Purchases on sensecast.app and in the Mac, Windows and Linux downloads are sold by Paddle.com, our online reseller and Merchant of Record. Paddle's name is on your receipt and bank statement, and Paddle handles payment, tax and refunds.

• Within 14 days of a charge, you can get a refund for any reason: request it at paddle.net or reply to the Paddle receipt email.
• After 14 days, refunds are at our discretion — email [email protected] and we will look at it.
• Subscriptions: cancelling stops the next renewal; Pro stays active until the end of the period you have paid for. A refund ends Pro for that purchase — including a Lifetime Pass.

Bought in the App Store or Google Play

App Store purchases are refunded by Apple under Apple's policies at reportaproblem.apple.com, and Google Play purchases by Google under Google Play's refund policy. Those stores decide their own refunds; a refund there ends Pro the same way.

Questions

Not sure where a charge came from or whether a refund went through? Email [email protected] — we will trace it. Consumer rights that cannot be waived under the law where you live are unaffected by this policy.