Get help with Sensecast

Send a message

This goes straight to [email protected]. Nothing is stored on this site — the form either hands the message to your own mail app, or, once the contact endpoint is switched on, relays it and forgets everything but the send.

Prefer your own mail client? Write directly to [email protected]. For privacy and legal notices the same address is fine — see the Privacy Policy and Terms of Use.

Before you write

A few things are faster to fix from inside the app than over email. If one of these matches, try it first — and if it does not help, say so in your message so we can skip past it. Still deciding? The FAQ answers the pre-install questions — which sources are free, what Pro costs, whether an account is needed.

Weather won't load

Open Settings › Meteorology & Data › Connection Diagnostics. It tests DNS, TLS and each provider endpoint separately, checks your device clock — a date or time that is wrong by more than a few minutes breaks the secure connection to every weather service at once — and runs the real fetch so you see the exact error. Use Copy / Share at the bottom to attach that report to your email; it is the single most useful thing you can send.

Pro isn't active, or you have a new phone

Purchases are tied to your App Store or Google Play account, not to the device. Open the Pro screen and tap Restore Purchases — that re-checks with the store and re-activates a subscription or the Lifetime Pass on the current phone. If it still will not restore, email us with the store account's region and the approximate purchase date.

Refunds and billing

Refunds are handled entirely by the store, since that is who took the payment — reportaproblem.apple.com for iOS, or Google Play for Android. We never see card details and cannot issue a refund ourselves, but we can help sort out access if a refund leaves it in a strange state.

Delete my data

There is little to delete: no analytics, and your saved places and settings live only on your device — removing the app removes them. The exceptions are the purchase-verification record, storm reports registered for online verification, and, if you used them, the launch-notification waitlist and messages sent with the contact form. Section 10 of the Privacy Policy covers each; email us with your store transaction ID, the report's Ref ID, or the address you used, and we will erase them.

Feature requests and bug reports

Both are welcome and both get read. For a bug, the fix usually depends on the details below. For a request, a sentence on what you are trying to do is more useful than a proposed solution — it leaves room for a better one.

What to include in a bug report

• App version and build — Settings › About & Legal, then triple-tap the version line to copy it to the clipboard along with your Install ID.
• Platform and OS version — for example "iPhone 15, iOS 18.5" or "Pixel 7, Android 15".
• The Connection Diagnostics report, if the problem is anything to do with data not loading.
• What you did, what happened, and what you expected instead — in that order, even if it feels obvious.
• A screenshot of the error or the wrong-looking screen, when there is one.

None of this identifies you — the Install ID is a random string that resets when the app is removed, and it only lets us line your report up with a purchase-verification record if the issue is about Pro access.